Account / Relationship Manager - City, London, United Kingdom, EC1A2
Working closely with key internal departments, including Relationship/Strategic Leads, and externally with the client, the Relationship Manager will be responsible for ensuring key client programmes run successfully to achieve client retention. The role includes proactively running and growing the client's portfolio of programmes.
The Relationship Manager will act as a key point of contact between the business and the client, working closely with the Service Delivery and Onboarding teams to ensure service and programme requirements are met.
As well as regular communications with clients, provision of advice on existing and future programmes, key tasks will also include:
Project managing the design and implementing of programmes
Ensuring courses are delivered as planned and on time
Analysing student performance etc
PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES
Project manage the on boarding of a new contract
Establish and maintain strong client relationship through regular and structured contact that will include face to face meetings and telephone/email communications.
Act as a key point of contact for the client training team and senior stakeholders. Tasks will include but not be limited to:
Chair client meetings and organise events
Prepare and conduct regular programme reviews and provide feedback from these reviews to the client on a timely basis
Awareness of student results across Schools, and associated analysis where required
To create a plan and schedule accordingly to meet the clients' needs