Associate - Wealth Management - Maidstone, Kent, United Kingdom, ME14


Our client is a national wealth manager who due to continued growth are expanding one of their teams in Kent. The Associate will report to the Business Support Manager and assist the paraplanners and adviser's within the business.

Job duties include:

  • Ensure timely execution of client instructions, cheques, contract notes and policy documents (when applicable)
  • Work with colleagues to ensure adherence to company procedures and standards
  • Refer all client complaints and concerns promptly to your manager, the adviser and the compliance officer
  • Ensure shared working area is kept up to date and all client documents are saved on the X drive when finalised
  • Maintain records according to the company standard
  • Communicate with colleagues, clients and product providers in a professional manner
  • Attend regular operations meeting to discuss ongoing work and raise any queries
  • Assist other support staff when needed and when there is capacity to do so

Adviser Support

  • Personal support to the adviser
  • Monitor and manage the adviser's diary
  • Deal with all bespoke adviser queries and requests
  • Monitor the adviser's opportunities on a weekly basis
  • Open post daily and pass to other support staff
  • Prepare meeting packs
  • Assist with mail merge exercises

Client Support

  • Act as a point of contact for the client in the adviser's absence and deal with client queries
  • Book all client meetings including annual review meetings
  • Check all client related compliance and AML documents are certified and valid
  • Run the electronic AML check and save to the X drive
  • Prepare review packs, obtaining portfolio valuation report from Business Support and send in the post to the client when applicable
  • Carry out all pre submission checks for compliance and AML documents ensuring valid and certified where applicable
  • Submit to Business Processing Team all New Business Submission Sheets and Adviser Instruction Forms

General Form Processing & Client Instructions

  • Submit forms to product providers in relation to deed of assignment, change of address - non business processing forms
  • Process via Intelliflo and using Intelliflo tasks and workflows
  • Communicate with product providers to track status
  • Keep the adviser and client informed of submission through to completion