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Banking Operations - Card Services - City, London, United Kingdom, EC1A2

£25-30k

A leading bank wish to recruit within operations to provide a card issuing/processing service and all round customer services.

Overview:

Customer service administration- managing a range of card accounts and dealing with card related issues.

Maintain and update customer records, card issuance- prepare, issue and dispatch cards

Visa system operations- End of day/month processes, daily file submissions

Monitoring risk management system for fraud

Settlements & clearing- reconciling files & producing reports

Online Banking & Mobile- enrolling customers, dealing with queries, presenting to customers.

Closures- Closing customer records and accounts

Account Switching- switching customers accounts in and out of the bank

Experience:

Banking experience - exposure to credit cards, chargebacks, fraud.

Customer Services - strong telephone manner for incoming/outgoing calls

Strong MS office experience