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Banking Operations Agent - London, United Kingdom,


Job Title: Banking Operations Agent

Location: London, Russell Square

Salary: up to £25,000 depending on experience


  • 25 days holiday
  • Pension
  • Discretionary bonus
  • Employee share options
  • Regular social events
  • Fortnightly lunches, weekly yoga, weekly socials and monthly themed socials funded by business

About the Role

The Banking Operations Agent will be responsible for working closely with the Team Leader and colleagues to ensure the smooth operation and manage of back-office banking administration tasks. You will be also required to support the development of process, procedures and control framework to build an efficient, effective and compliant operation.

Responsibilities and Experience required for the role of Banking Operations Agent

  • Be part of a growing team in day to day operations
  • Support your colleagues in Customer Service when required.
  • Speak to 3rd parties to resolve external issues
  • Define key back office processes and document procedures to ensure processes are updated accordingly
  • Manage KPIs, and ensure the team deliver against targets
  • Proactively act on feedback to help to build a better bank for our customers
  • Solving problems and troubleshooting issues on behalf of the customer
  • Manage daily workflows and ensure that customer fulfilment is completed within the agreed SLA
  • Ensure maturities are action on time
  • Payments are returned within SLA
  • Log complaints and assist the Complaints agent to resolve
  • Be accountable for your own development
  • Ensure that you comply with internal controls and external regulations
  • Experience in a front office and/or back office retail banking operational role is essential with exposure gained in core processes that could include KYC case referrals, payment processing, complaints handling
  • Knowledge of banking rules and guidelines (e.g. AML and KYC regulations) is essential
  • Exposures to Nautilus, TS2 or Aperio would be highly advantageous
  • Experience in working with workflow/task management tools
  • Ability to analyse information, and make informed judgements
  • Being proactive in meeting a customer's needs and expectations
  • Being motivated by resolving issues and completing tasks
  • Having the ability to work towards targets and deadlines
  • Excellent written and oral communication skills
  • Strong numerical/reconciliation skills
  • Excellent organisation skills
  • Excellent problem solving skills
  • Being flexible and enthusiastic
  • Having a proven ability to adapt to a fast paced and continually changing environment
  • Having a desire to work with a team and learn from other team members
  • A collaborative working style
  • A very strong work ethic and a focus on customer delivery
  • Attention to detail
  • An understanding that the customer is the most important factor in any interaction and an instinct to want to help and make every interaction fantastic
  • Taking day to day ownership for key operational controls including DPA, Complaints adherence, Payment industry standards and CDD standards

For more information regarding the role of Banking Operations Agent please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days