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Business Analyst - Digital Banking - London, United Kingdom,

£325-375

Business Analyst - 'Digital Banking'

Banking - Digital - Customer Journey

6 Months

London

£300-£400 a day

BA, Business Analyst, Digital Business Analyst, transformation, change, management, stakeholder management, Digital Banking, customer journey, customer workshop, customer journey design, customer journey transformation, new ways of working, agile, Jira, Confluence

Our leading financial services client are undertaking a new programme following a high-profile review setting the direction of the group for the next three years. The project enables the Bank to put the customer and colleague at the heart of their organisation.

The client are putting a huge amount of resource to the programme as it initiates & require a Business Analyst to work closely with product owners & proposition teams to transform the customer and colleague journey.

The business requires a candidate from the following background:

  • Business Analysis
  • Process Analysis
  • Agile Delivery
  • Operational Impact Analysis
  • Stakeholder Management
  • Solution Design
  • Customer Journey Design
  • Use of Agile collaboration tools - JIRA/Confluence
  • Strong facilitation skills and ability to run workshops/incubations
  • Experience of scrum based Delivery and rituals
  • Experience of collaborative working

Desired skills and experience:

  • Experience of transformation programmes and ideally Customer Journey Transformation programme

This is an outstanding opportunity for a driven, pro-active individual to work on the largest change initiative of the next 3 years and implement and release the capabilities of a multitude of platforms.

BA, Business Analyst, Digital Business Analyst, transformation, change, management, stakeholder management, Digital Banking, customer journey, customer workshop, customer journey design, customer journey transformation, new ways of working, agile, Jira, Confluence