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Case Management Administration Manager - City, Manchester, United Kingdom, M1


Case Management Administration Manager

Location: Manchester

Salary: £30,000 - £35,000

NJR are currently working in partnership with an international and national law firm providing a full-service offering spread across 4 UK offices with additional coverage in the Middle & Far East. This is a lovely opportunity for a professional and well presented individual to join the large Manchester office as a Case Management Administration Manager.

This will be a varied and busy role where no two days will be the same. Working to support their Sales & Home Ownership team typical daily duties will include;

  • Lead the design and development of all aspects of a new case management system
  • Follow a development methodology and test any developments in a controlled, UAT environment before releasing to Live
  • Assist the training team in producing training materials, manuals and user guides
  • Produce reports using the CMS tools in addition to any ad hoc reporting requirements
  • Liaise with other business areas such as; fee earners and IT, to seek to identify and recommend ways to improve the efficiency and performance of the CMS
  • Ensure CMS queries/issues are recorded and resolved
  • Promote user adoption of the CMS within the team and other business areas
  • Administration management
  • Manage the administrative support team for the Sales and Home Ownership team "SHOT" (7 assistants)
  • Develop the skills of the SHOT Admin team to make best use of the CMS
  • Monitor the day to day performance of members of the SHOT Admin team
  • Provide general administrative support to the SHOT fee earners, including; the co-ordination of document production from CMS and improving the efficiency thereof, client liaison where appropriate, file archiving and retrieval services
  • Liaise with the Office Manager to flex the resources of the SHOT team as required
  • Co-ordinate billing and archiving tasks on transaction completion

The successful candidate will need to have previous experience within a similar role with experience of analysing and documenting workflows and developing Lexis Nexis and Visualfiles systems. You will have excellent knowledge in MS Word and Excel and as well as the ability to multi-task.

For further information please contact one of specialist consultants quoting REF: NJR8529