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Client Onboarding / Operations Clerk - City, London, United Kingdom, EC1A2


Our client a City based Investment Management Company are looking for a Client Onboarding Operations Clerk to join them on a permanent basis.

The successful candidate will review new client accounts and updates within the Company's client management system - (CRM) in a timely manner.

These accounts will include Individuals, Trusts, Charities and Companies.

The Key tasks will involve, but are not limited to the following:

Reviewing new account documentation ensuring all KYC and AML requirements are satisfied in accordance to Industry Regulations and Company policy.

  • Reviewing client files at Trigger Events to ensure the files are complete and adhere to the current regulations and guidance.

  • AML/Sanctions screening on all clients and connections at inception or Trigger Event

  • High turnover of work that needs to be analysed carefully, thoroughly and accurately within agreed timelines.

  • Assisting colleagues from other areas of the business with on boarding queries

  • Liaising closely with the Investment Management teams and Compliance department to uphold TCF Principles and ensure good customer outcomes

  • Additional ad-hoc tasks when necessary.

Attention to Detail

Excellent eye for detail. Handles tasks with thoroughness and accuracy. Recognises and resolves errors.


Communicates clearly, listens effectively. Written communication is concise and well presented, using appropriate grammar, style and language.


Has technical knowledge appropriate to the role, including relevant computer systems and keeps this knowledge up to date.

Time Management

Effectively balances priorities to meet agreed deadlines for individual and teamwork. Demonstrates flexibility to adapt to changing business needs.


Acts as a resource to the team. Treats colleagues with professionalism and respect.

Decision Making

Understands consequences of decisions and follows instructions. Acknowledges and learns from mistakes.

Corporate Focus and Behaviour

Understands and applies current regulatory obligations and procedures to achieve compliance, including upholding TCF principles. Willingness to learn. Assists the team in developing and maintaining appropriate internal business relationships, using the appropriate communication method.

The successful candidate must be articulate and capable of working on their own initiative, with an excellent eye for detail being a key requirement. Experience on FIGARO and CRM would be an asset.

Qualifications related to the role would be an advantage.

2 - 3 years' experience in an operational role. Experience of the wealth management industry would be preferred, but not essential.