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Credit Manager - City, Newcastle Upon Tyne, United Kingdom, NE1


We have an exciting opportunity for a Credit Manager in the North to join a small but fast growing organisation which provides additional working capital to established SME businesses. The role holder will work closely with the Credit Team and be primarily responsible for the lending portfolio. In addition, the Credit Manager has the opportunity to influence the Credit related policies and processes and contribute to the wider strategic development of the organisation.

The ideal candidate would have a strong knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Previous proven experience in a relationship management role is desirable.

Duties and Tasks

  • Manage a portfolio of SME clients from a risk management perspective
  • Undertake client meetings to assess suitability of client for Pay4 facilities
  • Analyse credit data and financial statements to determine the degree of risk involved in extending credit or lending money to a client
  • Generate risk rating outputs using standard templates, and to evaluate customer's financial status
  • Prepare credit applications and submit to sanctioning authority for approval
  • Liaise with trade insurance providers and ensure that the portfolio is conducted in line with the requirements of the underlying insurance policy
  • Evaluate customer records on an ongoing basis, and review client files to identify and manage accounts showing signs of distress
  • Continually assess the clients ongoing creditworthiness
  • Complete and maintain credit related paperwork, including KYC and AML
  • Contribute towards the strategic development of the business, and in particular the Credit Management function
  • Contribute towards the wider management of the business


  • Using computers, models and computer systems (including hardware and software) to program, enter data, or process information
  • Observing, receiving, and otherwise obtaining information from all relevant sources
  • Analysing information and evaluating results to choose the best solution and solve problems
  • Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards
  • Providing information to management and colleagues by telephone, in written form, e-mail, or in person
  • Entering, transcribing, recording, storing, or maintaining information in written or electronic form
  • Compiling, categorising, calculating, tabulating, auditing, or verifying information or data
  • Developing constructive and cooperative working relationships with others, and maintaining them over time


  • Active Listening
  • Communicating effectively
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Judgement and Decision Making: Considering the relative benefits of potential actions to choose the most appropriate one
  • Understanding the implications of new information for both current and future problem-solving and decision-making
  • Monitoring/Assessing performance of yourself, other individuals, or organisations to make improvements or take corrective action
  • Using mathematics to solve problems
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Negotiate effectively with a range of stakeholders


  • Written Expression and Comprehension
  • Communicate information and ideas in speaking so others will understand
  • Tell when something is wrong or is likely to go wrong
  • Apply general rules to specific problems to produce answers that make sense
  • Choose the right mathematical methods or formulas to solve a problem
  • Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  • Arrange things or actions in a certain order or pattern according to a specific rule or set of rules

Knowledge and Experience

  • Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
  • Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources
  • Customer and Personal Service:Knowledge of principles and processes for providing good customer service. This includes relationship management techniques, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
  • Experience in a Credit Risk Management environment (advantageous, but not essential)
  • Previous proven experience in a relationship management role (preferred)


  • Degree
  • Chartered or management accounting from a recognized body
  • MBA or other relevant post graduate qualifications preferred