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Credit Risk Analyst Customer Recovery - City, Manchester, United Kingdom, M1


An amazing opportunity has arisen for a Credit Risk Analyst to be a subject matter expert within an industry leading FCA regulated business. If you are looking for the chance to manage and optimise the Customer Recovery processes and systems, drive profit, minimise loss and make business cost savings for one of the UK's largest online retailers, then you are exactly the talent which we're looking for.

Did you know that N Brown has been trading from Manchester's Norther Quarter since its start over 150 years ago? Since then, not only has the portfolio of N Brown group brands grown (I'm sure you've heard of JD Williams, Simply Be and Jacamo?) but we have been providing the UK and the rest of the world with an amazing selection of clothing and a whole load of products across our brands.

Within our Financial Services department, we pride ourselves on being the best at what we do and more importantly, we put the customer at the heart of everything we do. Within N Brown, we recognise that is the people that make the difference to our organisation. So, are you ready for a new challenge?

As a Credit Risk Analyst, your duties will include:

- Managing and optimising the Customer Recovery processes and systems.
- Ensuring that appropriate reporting is in place to monitor the interactions between Financial Services and the Receivables book.
- Developing and applying a strong ethos of continual improvement, development, test, implement, monitor and refine.
- Preventing, monitoring, seeking out and removing causes of customer detriment, particularly where they originate from or result in customer arrears.
- Managing part of the arrears and arrears prevention communications strategy including being responsible for the selections, timing and content of communications. Content needs to be appropriate, compliant and effective. The effectiveness of communications should be monitored, tested and enhanced.
- Developing and employing the use of best in breed data mining techniques, profitability analysis, A/B testing, reporting and ad-hoc investigations to refine and optimise Credit and recovery processes.

To be a successful Credit Risk Analyst, you will have the following skills and experiences:

- Strong commercial awareness.
- Experience of working within a Financial Services.
- To be well versed in advanced SQL, advanced Microsoft and basis SAS.
- To have an analytical and inquisitive approach with a strong eye for detail.
- Demonstrable and detailed knowledge of the arrears/recovery cycle systems.
- Being aware of relevant legislation and guidance relating to Financial Services and communications is beneficial but not essential.

As a Risk Analyst, not only will you receive a great salary of up to £30,000 plus a bonus, but you will also be entitles to loads of other great benefits such as discounts across all our brands, healthcare, an impressive pension scheme, 24 days holiday plus bank holidays (as well as a holiday purchase scheme), on site massages and health checks plus much, much more.

If this sounds like you and if you would like to join N Brown in a role which offers excellent career progression, then we would love to hear from you! We are looking for Credit Risk Analysts to interview now and join us ASAP!

Employees in our business may have access to our customers' personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check; having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown.