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Customer Service Associate ( Investments ) - London, United Kingdom,

£28k

Customer Service Officer / Advisor /Associate

Online Bond Platform

London

An exciting opportunity to work for an Online Bond Platform as a Customer Service Associate.

The company is well capitalised with a highly experienced and capable board of directors and senior staff.

The Role:

Based in the West End, you will report to the Head of Customer Service and, as part of a rapidly growing team, you will assist with and manage the following processes (includes Weekend work):

  • Respond to customer queries via all communication channels
  • Outbound Calling (existing Customer base)
  • Retention of existing Client funds
  • Develop & Build Relationships with HNW Clients
  • Client On-boarding
  • Customer Satisfaction
  • Activity Reporting
  • Support other team members in other areas of the business
  • Carry out Operational Duties

o Administration

o Daily client money reconciliations

o Completing Daily Cass Processes

**************This role requires working Occasional weekends*****************

Requirements

  • Experience in telemarketing/outbound calling
  • Excellent verbal and written communication skills
  • Ability to think under pressure
  • Self-motivated, confident and articulate
  • Knowledge of Financial Services.
  • Strong Computer Literacy
  • Willingness to learn and become part of a long-term team
  • Preferred but not essential

o University degree

o Previous experience of dealing with client money in operations department

o Knowledge of the FCA's CASS rule book

The Candidate

The role is an ideal position for candidates with previous retail banking experience, customer account management or relationship management, looking to join a modern firm that is growing quickly in an exciting industry.