Debt Advisor - Newcastle Upon Tyne, Tyne And Wear, United Kingdom, NE125

£20.155k

Location: Newcastle

Academy Start Dates: 26th October and 9th November 2020

You won't just help our clients look after their finances. You'll help the nation, too.

At StepChange, we are the UK's largest provider of genuinely free independent debt advice and managed solutions. Every year, we help over 650,000 people resolve problem debt, repay debts and rebuild lives, and right now this number is growing fast. As a Debt Advisor, you'll not only help those clients look after their finances, you'll also be doing your bit to help the nation's financial recovery as we make it through the impact of the corona virus pandemic now - and in the years to come.

We've moved quickly to keep up with the demands that the corona virus pandemic has placed on us, from a shift to fully remote contact centre services to delivering 100% virtual training in our brilliant induction training. As part of the incredible team that's making these changes work, you'll support and advise a growing number of clients over the phone and online. It's all about thinking quickly, reacting calmly, showing empathy, building rapport, and maintaining an objective and realistic approach as you help them find the most suitable debt management plan for them.

It's a rewarding and challenging role, and to give you the best possible start you'll spend your first 5 weeks at our virtual training academy, where you'll build the skills and knowledge you need to make a lasting difference to our clients' lives. And in return for your hard work and commitment, we offer a generous benefits package that includes 24 days annual leave, a personal pension plan, a healthcare cash plan, travel season ticket loans and more.

What we're looking for

At StepChange we are striving towards creating a society free from problem debt.

If you'd like to help us realise our vision and have a rewarding career with us, you should be able to demonstrate:

  • Strong communication skills
  • The ability to show empathy and build rapport
  • Emotional resilience- being able to deal with difficult situations everyday
  • Customer service experience
  • A positive attitude and be a good team player
  • Problem solving and influencing skills
  • Good attention to detail
  • Microsoft Word and Excel skills and be competent using multiple systems at one time
  • Experience of working towards targets or deadlines in a fast-paced environment

You don't need specific experience, however we are looking for empathy and emotional resilience, with strong communication skills and a passion for helping others.

So, if you're ready to help our clients, and contribute to help the nation's financial recovery, we'd love to hear from you.

Be valued, too

We don't just care about our clients - we look after everyone who works with us...... click apply for full job details