Fraud Execution Head UKC / IPB EMEA - London, United Kingdom,
The company is a leading financial services provider.
Fraud Execution Head UKC / IPB EMEA
Ensure Fraud Risk Polices provide strategic fraud prevention and detection direction to the UKC/IPB business in order to protect business from organized crime.
Prepare, deliver and obtain approval for annual Fraud Risk Management Program to include description of threats, opportunities, financial forecast and gap analysis with detailed counter measures for each fraud category and appropriate approvals obtained. This must adhere to the requirements of the Global Consumer Credit and Fraud Risk Policies (GCCFRP) Chapter 19 and GCCFRP Fraud Risk Minimum Standards.
Establish class leading Fraud Risk Management function which quickly responds to events and incidents, identifies incident root causes, gaps in policies or processes and provides feedback to all areas of the business so that these gaps can be closed.
Ensure delivery of preliminary investigations and processing of all identified fraud. Manage the daily review process of the previous day's losses and agreement on tactical changes to detection system rules
Maintain strong relationships throughout organization to ensure other areas fully understand their responsibilities in relation to Fraud Risk Management.
Fully understand bank's Risk environment and the fraud challenges it presents ensuring an understanding of the impact of fraud management on the company strategy and the need to quickly adapt to business needs on a day-to day basis.
Identify and execute all actions to support and enhance the security of the bank systems, people and processes whilst effectively balancing the risks/rewards involved.
Manage the strategic fraud prevention and detection direction to the Fraud Operational Teams in London and Kuala Lumpur
Develop and execute fraud risk management strategies across all UK Retail and the IPB products and across all fraud types
Utilise/maintain/develop expert systems, knowledge and practices, investigate and monitor fraud attacks across the full product range. Develop strategy based on market trend, past MOs to mitigate future potential threats. Endeavour to remain a step ahead of the fraud threats.
To provide expert advice on fraud provision and annually assess Fraud Risk budgetary requirements. Keep a close eye on NFL/GLF. Fraud function expenses and help digitise as much to reduce cost to serve and monitor.
Devise and deliver appropriate communications (including presentations, briefings and attendance at team meetings) across the bank business so that the need for Fraud risk management is understood in these areas and what this means for their own roles and accountabilities is known. Providing direction and support where necessary to all areas of the IPB/UKC business on fraud related matters.
Drive the design and implementation of local Fraud Policy in line with Global Consumer Credit and Fraud Risk Policies (GCCFRP) Chapter 19 and GCCFRP Fraud Risk Minimum Standards ensuring all business risks are covered in relation to potential fraudulent activity
Ensure there is robust and effective fraud risk training provided to all IPB/UKC staff including the design and implementation of annual GLMS packages. Drive the design and delivery of any classroom based fraud awareness training to all relevant areas of the business
Establish strong links with Marketing and Communications in order to design and deliver informative, robust and effective customer fraud awareness initiatives. Utilize all available channels (Website, Statements, SMS, Branch, Email, social media etc) to ensure that customers have all available information needed to understand fraud risks. Ensure customers receive the information and tools they require to protect themselves against account takeover fraud and identity theft
Represent UK Fraud Risk on major new product / apply change projects identifying and evaluating all fraud risks and designing controls and solutions to mitigate these risks in the live environment. Represent the business on major fraud industry initiatives / projects ensuring that the bank influences the direction of these initiatives, ensuring all requirements are met and the outcomes provides value both to the bank and the industry
Work in partnership with business areas to develop Fraud capability of the business. Equip individuals and teams with the skills, knowledge and experience to meet current and future business needs
Represent thecompany at Scheme/Industry bodies as required and take actions to raise the profile of the Fraud function within the Group. Keep abreast of the changing fraud landscape and emerging tools so that best practices can be implemented.
Manage the UK Fraud Execution and Analytics teams in the delivery of investigations and processing of all identified fraud. Manage the daily review process of the previous day's losses and agreement on tactical changes to detection system rules
Optimise the balance between the objectives to give clients access to their money whilst seeking to protect the same customers from all Credit and Fraud risk perpetrated through unauthorised withdrawals.
Manage all Fraud related MCA processes. Design and implement compliant robust MCA testing tool and methodology including key risk indicator reporting. Ensure all areas within FRM have effective MCA processes and testing in place. Ensure relevant MCA escalation thresholds are met and all testing is conducted in the agreed period set out per quarter by the Control team
Establish and maintain effective business relationships with key bank departments including Legal, Compliance, CSIS, Credit Risk, Global Consumer Group any other associated external bodies.
Develop key staff members ensuring there is succession planning within UK Fraud Risk Team at all times
Review implementation of new processes and products to ensure effective controls are in place and necessary FIAT documentation has been submitted and approved
Ensure UK Fraud Team is at the forefront of global best practice in the design and delivery of fraud prevention solutions
Ensure that the overall approach of the unit, including working practices and behaviours for the team are fully aligned and are operated in compliance with the core principles of Treating Customers Fairly (TCF). TCF must be an integral part of the way that we work and be at the forefront of our minds.
Deputise for specific functions as required.
Client obsession and client convenience to be evaluated forefront for impact in managing processes and rules and fraud tool implementation.
Responsible for projects not limited to regulatory and drive where Fraud involvement is concerned and contribute to the experience that is not customer detriment.
Ensure effective oversight of UK Collections in line with business and LSB guidelines, ensuring adherence to the Lending Code
Deliver customer excellence - UK Collections strategy to focus on TCF and LSB principlesaintain relationship with external DCA ensuring timely reviews/audit; ensure they are adhering to the bank standards and that monthly scorecards are reviewed to highlight breaches/losses and apply corrective action accordingly
Opportunity to develop and utilize a full range of skills in a fast growing and highly competitive market.
Opportunity to work with experienced fraud prevention practitioners in the banking world
Opportunity to work with experienced credit risk practitioners in the banking world
Opportunity to operate within a combined world-class fraud prevention and detection operation which is widely acknowledged as leading edge and innovative.
Preferred candidates will have a degree and with extensive years relevant experience in Fraud Risk Management
Candidate will be Jersey based to satisfy regulatory reporting requirements for Credit and Operations elements of role
Demonstrates in depth business/product knowledge
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to senior management.
Strong leadership skills and executive savvy; ability to operate at all levels and influence desired outcomes
Exposure to regional / sector risk management teams and an understanding of the sensitivity of the dynamic relationships cross-sectors and regions
Ability to organize and prioritize multiple deliverables while working independently and effectively in a large, global corporate environment
Extensive and detailed experience of evaluating fraud risks and threats, particularly in the context of the UK and EMEA Markets.
Knowledge of the debit card processes and legislation affecting debit cards.
Excellent knowledge of the UK banking payment system and processes.
Proven track record of working on both major fraud industry and business projects.
Extensive track record and experience of working at a senior level within the UK Fraud Industry at key external fraud forums (APACS, CIFAS).
Strong networking and influencing skills at all levels - ability to shape and influence the business' approach to Fraud and Cardholder Fraud awareness.
Specialist knowledge of all types of Financial Crime associated with the provision of products and services through all channels including the internet.
Evidence of driving strategy.
Strong awareness of external developments within the industry and fraud trend implications.