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Loans Underwriter - Altrincham, Cheshire, United Kingdom, WA14


Trainee Underwriter - Consumer Finance


£17-22k depending on experience + benefits + bonus

Do you have previous customer service within Financial Services?

Interested in a varied role with a progression into being a Loans Underwriter?

Are you flexible with working hours and pride yourself on your customer service skills?

Working in a small, growing team, main duties will include:

Assisting the underwriting team with affordability checks and compliance with FCA regulations.

Learning and supporting with the underwriting process

Conducting service calls to customers to ensure customer satisfaction.

Inbound and outbound calls to/from business customers

Managing queries in a professional manner, discussing the solutions and services provided by the company

Providing a high standard of Customer Service

Handling complaints to resolution

Responding to emails and website generated requests / queries

Supporting the Collections Manager with early debt recovery calls and general customer services.

Maintaining an internal system

Ideal applicants must have previous customer service experience, ideally within the Financial Services Sector, excellent attention to detail and the ability to interact in a small team.

Benefits include competitive salary, annual bonus, 25 days holiday, training, progression and more!

Hours - Monday to Friday between 8am and 8pm on a rota basis and occasional Saturday's (10am - 4pm) and Sunday's (11am - 4pm.)

Interested? Click to apply.