Loans Underwriter - Altrincham, Cheshire, United Kingdom, WA14
£17-22k depending on experience + benefits + bonus
Do you have previous customer service within Financial Services?
Interested in a varied role with a progression into being a Loans Underwriter?
Are you flexible with working hours and pride yourself on your customer service skills?
Working in a small, growing team, main duties will include:
Assisting the underwriting team with affordability checks and compliance with FCA regulations.
Learning and supporting with the underwriting process
Conducting service calls to customers to ensure customer satisfaction.
Inbound and outbound calls to/from business customers
Managing queries in a professional manner, discussing the solutions and services provided by the company
Providing a high standard of Customer Service
Handling complaints to resolution
Responding to emails and website generated requests / queries
Supporting the Collections Manager with early debt recovery calls and general customer services.
Maintaining an internal system
Ideal applicants must have previous customer service experience, ideally within the Financial Services Sector, excellent attention to detail and the ability to interact in a small team.
Benefits include competitive salary, annual bonus, 25 days holiday, training, progression and more!
Hours - Monday to Friday between 8am and 8pm on a rota basis and occasional Saturday's (10am - 4pm) and Sunday's (11am - 4pm.)
Interested? Click to apply.