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Pensions Client Relationship Director - City, Sheffield, United Kingdom, S1


We are seeking a Client Relationship Director with Pensions experience to join our Client's Sheffield office.


You will lead and develop relationships for clients foresting strong partnerships and identify cross-selling opportunities, aligning capability of Pensions Manager where appropriate.


  • Managing relationships with relevant clients.
  • Review client account plans regularly.
  • Ensure management and delivery of services to key clients are carried out effectively.
  • To meet and where possible exceed satisfaction, revenue and growth targets.
  • Support operations through active and accountable client management, communicating operational changes to clients.
  • Ensure escalation and governance structure is adhered to and relevant stakeholders are kept aware of issues.
  • Complying with the client retention strategy and client at risk framework
  • Ensuring that appropriate regulatory and internal control standards are maintained.

Your experience will include:

  • Pensions experience is essential.
  • Demonstrable experience in managing relationships including setting and meeting client budgets / targets.
  • Strong understanding of the Pensions Management sector, with an understanding of the spectrum of disciplines and the legislative / regulatory context.

What's in it for you:

  • Join a Leading UK Employee Benefits provider
  • Join a network of some of the most experienced and innovative people in the country
  • 23 Days holidays, increasing with length of service (plus holiday buy)
  • A wide range of company benefits