Relationship Manager Telephony- Business Banking - City, Edinburgh, United Kingdom, EH1


Job Role: Relationship Manager - Business Banking

Function: Business Banking

Location: Edinburgh

Hello, we're TSB, and we're different from other banks.

We don't do investment banking, overseas speculation or big corporate finance. We serve individuals and local business customers - we call it "local banking".

We're looking for people who are passionate about providing brilliant customer experiences and helping local businesses to thrive.

To support our goal of bringing more competition and choice to the UK market, we are looking for Relationship Managers (Telephony) to join our Customers in Financial Difficulty, Risk and Compliance and Relationship Support teams within our Business Banking Centre in Edinburgh.

Customers in Financial Difficulty - this team supports customers experiencing cashflow difficulties or some other form of vulnerability. Within this team we like our relationship managers to be experienced in dealing with customers who need this specialised support.

Risk and Compliance - relationship managers are responsible for protecting TSB and our customers from the potential impacts of financial crime. The relationship mangers in this team have a varied role and undertake activities such as ongoing know your business reviews to supporting other partners with data protection and money laundering issues.

Relationship Support - this team undertakes all types of security work to support our business customers. In addition, the team are responsible for dealing with our deceased customer's accounts.

All we ask for is a talent for talking to people and a desire to explore and understand businesses to identify how TSB can support our customers. No matter which role you undertake initially there will be an opportunity to move between teams. This will give you the opportunity to be part of a Team of phone based Relationship Managers, looking after TSB business customers.

In return, we will develop you in the role, which means you will easily be able to see your career path in TSB.

What we need today

We love our Relationship Managers in Business Banking to:
*Provide a brilliant customer experience by building a great relationship and adding that human touch to every conversation
*To treat our customers like individuals by getting to know them and their business needs
*To listen and understand successes and challenges our local business customers face
*Assist our customers achieve their business aspirations
*A background in Business Banking is essential, whereas a background in Relationship Management whilst beneficial is not essential.

What we need tomorrow

We know it takes more than just skills and experience. So, we want our Relationship Managers to:
*Have the ambition and drive to develop a fulfilling career with TSB
*Live and breathe our TSB values and behaviours in everything you do
*Work in a collaborative way with other Teams across TSB to provide the best outcome to customers
*To help both new and existing business customers
*Be passionate about delivering TSB strategy through great service and responsible decision making to do the right thing for the customer every time

You'll quickly become an expert in your particular area, and use your knowledge to support our customers with their business.

You will transition between the three teams in order to develop your knowledge.

We'll provide an inclusive culture where there's a real sense of belonging and working towards a common goal. You'll become a Partner of TSB. We'll give you all the support and training you need to gain knowledge and expertise. You'll also enjoy a range of benefits that include a pension and 24 days leave plus bank holidays. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options that include Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits.

So if this sounds up your right up your street, come and join our team. We make things happen!

We are TSB

We are Pioneering, Responsible, Straightforward, Collaborative and Transparent.