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Senior Credit Controller - Litigations - City, Manchester, United Kingdom, M1


Senior Credit Controller Location: Manchester City CentreSalary: £25,000 - £30,000 per annum

We are an award winning not for profit organisation in Manchester City Centre and we are looking for a senior credit controller to promote efficient and effective team working and act in partnership with the business to deliver a Corporate Services Centre of Excellence that informs, educates and provides high quality specialist service and support.

The Senior Credit Controller is responsible for management of the sales ledger team and must have experience in litigations. The main aim of the role is to minimise the bad debt level whilst working in a team environment to improve process and cash flow within the business. A Senior Credit Controller acts as a role model for ways of working in the department.

Debt Collection

  • To manage a ledger of customers ranging from key clients - high value accounts to high volume - low value accounts
  • To collect debts within assigned credit terms and achievement of individual & department targets, while keeping of meticulous records and review dates
  • To record and manage customer queries and disputed invoices, liaising with internal customers to ensure invoices are paid within agreed payment terms
  • To set up regular meetings with Senior Managers within GC to ensure that cross functional relationships are built in order to highlight potential issues and resolve queries quickly
  • To identify and escalate any potential debt risk or problems/issues with service levels to both internal and external customers, directly to the team leader and/or other appropriate sources
  • To negotiate with customers for satisfactory outcome of the outstanding debt by means of a payment plan, via email, letter and telephone calls
  • To carry out root cause analysis and find appropriate solutions to reduce the number of reoccurring issues
  • Pro-actively review the existing processes and identify areas for improvement
  • To deputise for the Transaction Team Leader


  • To manage the end-to-end litigation process, be up to date on current legislation and confident to represent the organisation through the various stages
  • Notify potential defendants of any intended proceedings in accordance with the legal referral process
  • Send out Statutory Demands
  • Draft claim forms and send to the County Court
  • Comply with any directions received from the Court asking for further information
  • Instruct counsel on cases that it is not possible to settle prior to a hearing
  • liaising with the firm's internal and external clients, Solicitors, banks and insolvency practitioners
  • Liaising with bailiffs over enforcementTo actively promote and ensure the Corporate policies are understood and strictly adhered to by all stakeholders
  • To deliver a professional and consistent service, taking responsibility for actions and promises to all customers, both internal and external
  • To continually strive to improve the quality of service provided and contribute to the continuous improvement of the team and Finance performance overall by supporting and sharing knowledge and information with team members and other appropriate colleagues
  • To implement and follow through any changes to processes and transactions to agreed standards and times scales
  • To adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team
  • To commit to new learning and development and to continually strive to improve individual and overall team performance
  • To 'live' the values of GC and to develop and maintain positive working relationships with all customers and colleagues

Experience/ knowledge required:

  • Will have actively and successfully pursued debt right through the litigation process
  • Will have worked in a credit control role with experience of managing credit limits, using credit check software and computerised accounting packages
  • IT literacy, including working knowledge of MS Office and Excel
  • Experience of working within a 'shared service' customer service environment
  • Experience of dealing with customers on a one to one basis using both verbal and written communication skills
  • In depth knowledge of sales ledger and credit control functions
  • The post-holder needs to understand how the Credit Control function impacts on company cash flow, customer relationships and future sales
  • Needs to have an awareness of the range of internal and external customer groups to understand current business priorities

Please do not apply for this role unless you have experience in litigations as this is an essential requirement for the role.