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Senior Credit Controller - City, Birmingham, United Kingdom, B1


National Express operates bus services within three areas namely the West Midlands, Coventry and Dundee. We are the largest bus operator in these areas and one of the largest in the UK carrying over 1 million passengers every day.

Everything we do is about attracting more happy passengers. We strive to keep everyone safe, if we can't do it safely, we don't do it. To do this we need the best people. We invest to attract, retain and develop the very best employees.

We have a fantastic opportunity to join our Shared Services team as a Senior Credit Controller! The Senior Credit Controller will provide financial, administrative and clerical services associated with Credit Control and chasing clients Debt.

Key Responsibilities:

  • Chase debtors
  • Negotiate payment of all overdue invoice
  • Produce monthly statement of account
  • Immediate support to the Credit Control Teal Leader as Deputy
  • Ledger reviews
  • Chase high value high volume
  • Month end checklist
  • Reporting and forecasting
  • General maintenance of ledger
  • Perform reviews with clients and internal stakeholder

Experience and Knowledge:

  • Ability to use Microsoft Office applications proficiently (e.g. Excel, Outlook, Word Packages etc)
  • Numerical and analytical skills
  • Attention to detail and high level of accuracy
  • Administration experience and organisational skills
  • Effective communication and interpersonal skills
  • Previous knowledge and proven experience within a Credit Control function


  • Free Bus and discounted Coach travel
  • Company pension
  • Access to NX Health Bus
  • Employee Assistance programme
  • Variety of deals and discounts available through NX online portal
  • Endless opportunities for progression within the business