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Team Lead, Client Processing (FX) - City, Manchester, United Kingdom, M1

£25-35k

Description:

  • Client Processing - S7 Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.

  • Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.

  • Serves as first line supervisor for assignment of tasks and resolution of issues.

  • Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

  • Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.

  • Provides product knowledge and technical assistance on moderately complex problems.

  • Acts as the teams initial point of contact for issues requiring escalation.

  • Participates in the recruiting process.

  • Instructs, assigns, directs and reviews the work of client processing analysts.

  • Prepares performance reviews and provides ongoing feedback to staff.

  • Supervises/manages a small client processing team.

  • May be responsible for specific supervisory review and approval actions.

  • Helps develop and contributes to the achievement of team objectives.

Qualifications:

  • Associates degree in a related discipline or equivalent combination of education and experience is required.

  • Bachelors degree preferred.

  • Technical and management experience of minimum 1-2 years .

  • Experience in the securities or financial services industry for minimum 5 years .

  • Applicable local/regional licenses or certifications as required by the business.