logo for Carrington Recruitment Solutions Ltd

VP of Client Services - Financial Sector - City, London, United Kingdom, EC1A2

£100-110k

VP of Client Services, Customer Success Lead, Finance, FinTech, Hedge Fund, Professional Services, London

VP of Client Services / VP of Account Management / Customer Success Lead required to work for a technology company within the Professional Services sector based in the City of London. You will have Client Services Management experience as you will be initially responsible for a team of circa 25-30 people. We need someone from a finance related background where you will have exposure to the likes of FinTech, Hedge Funds, Equities, Derivatives…Investment Banking etc. We need a good, solid strategic leader who is very service driven and knows how to get the best out of individuals within their team. Read on for more details…

Responsibilities:

Specific duties include but are not limited to the following:

Client Service Delivery Management

  • Deliver client service for client base in line with client service expectations
  • Meet target revenue, cost, and margin requirements
  • Work with the Account Management team to deepen relationships with clients
  • Problem solve issues that may arise in terms of external client demand and/or internal research execution

People Management

  • Motivate, lead and inspire a key vertical to achieve business objectives
  • Support the development of 25 or more direct and indirect reports across multiple teams within the department
  • Identify areas of improvements and provide regular feedback for direct reports
  • Utilise effective performance management to address performance issues in adherence with local employment laws and best practice
  • Develop and execute succession plans for the management layer
  • Work closely with peers and direct reports to create plans for attracting, developing, and maintaining staff
  • Identify and resolve skill gaps within all levels

Business Management

  • Promote and drive improvements in standards, productivity and efficiency
  • Execute on strategic initiatives
  • Manage department budget
  • Lead change management and proactively identify bottlenecks and propose solutions
  • Collaborate with all relevant stakeholders, such as Account Management, Sales, Marketing, and Talent Acquisition to achieve common business objectives
  • Participate in the recruitment process to help maintain optimal resource levels across the office
  • Contribute to hiring plans and meet budget headcount and productivity
  • Present Weekly/Monthly presentations to the department and/or senior management
  • Support the development of complementary product Forum through cross-selling initiatives

Candidate Profile

A successful candidate will have:

  • Minimum of two years of management experience and a minimum of five years of client service experience
  • Demonstrated the ability to successfully collaborate with others to accomplish goals and meet deliverables
  • Successfully rolled out change management initiatives, including internal communication strategies
  • A strong track record working in a high-pressure, fast-moving service delivery environment where real-time performance has a material impact on the client experience and revenue
  • Preferable to have an understanding of the Credit and Public Equities investment space
  • Professional Services background

A successful candidate will be:

  • Excited by frontline activities
  • Diligent, proactive, and organised
  • Eager to learn
  • Flexible, motivated, and willing to "go the extra mile"
  • Outgoing with strong emotional intelligence
  • A team player who is most excited by working with others

This is a fantastic opportunity and salary is dependent upon experience. Apply now for more details.